Times have changed now as solicitors who could pretty much get away with anything are now finding they can not! The grounds for complaining and exactly what you should do are discussed in the article.
All too often, people who instruct the services of a solicitor fall into the naïve trap of thinking that as such professionals are trained in the law, they will only ever offer me nothing but the best, in terms of service. Wake up and smell the coffee if this has just described your attitude towards solicitors; it’s definitely time to give yourself a shake!
Unfortunately, in reality, there are a lot of firms of solicitors that will not offer you anything like such a good level of service. Knowing that you will not usually question them has left solicitors in the past in a position where they have been able to sit at their desks, doing nothing. This is due to the fact that they know about the law and we don’t. Besides which, they did not think you would have the guts to actually make a complaint. So go ahead and shock them; complain about a solicitor if the need arises.
These attitudes, are changing slowly, thankfully. The large amounts of money that people hand over to such firms are now being questioned as clients expect more for their money than they once had. Gone are the days where they will trust anything their solicitor says to them. They are finding the voice to question the solicitor’s actions and ascertain why they are being charged for something that they may feel was completely unfair.
Complain about a solicitor on the grounds as seen below:
Where your solicitor has failed to undertake the work you had agreed
Where they have failed to provide you with adequate information relating to your bill
Delays which they have involved you in which could be seen to be unreasonable
If incomplete or inaccurate information has been provided
Lack of communication and failure to inform you of the progress of your case
If you feel that you have a valid complaint against your solicitor, in the first instance you should raise this with a more senior partner within the firm itself. The next step for you to take once this process has been exhausted is the Legal Complaints Service. This is an organisation run through the Law Society. A solicitor can be forced to reolve the case in your favour if this body assess your case and uphold it.
This eventuality should never arise in the first place, so to try and stop it make sure your research the firm of solicitors you are going to instruct beforehand. To best facilitate this, why not log on to a site which contains reviews of the solicitors in your area? Poor level of service is no longer acceptable as this way previous clients are giving future clients plenty of warning of the poor level of service they have received; as they shout it from the rooftops. Solicitor.Info will not disappoint you. They are an example of one such site that will be helpful in your quest to find the right solicitor for you. Rate a solicitor and help other people to find those firms out their who offer a good service.